FAQ

Frequently Asked Questions (FAQ) Welcome to the Anupaws Help Center. Find quick answers to our most common questions below. Can't find what you need? Contact our support team directly.

🐾 1. Products & Orders

Q. Are your products safe for dogs? Yes! Every product in our store is carefully selected and vetted for safety, durability, and real-world performance. We only stock items we would trust for our own dogs.

Q. How do I choose the right size for my dog? We recommend checking the size chart listed on each individual product page. If you are between sizes, we suggest sizing up for a more comfortable fit.

📦 2. Shipping & Delivery

Q. Do you ship internationally? Currently, we ship exclusively within the United States. We do not offer international shipping at this time.

Q. How much does shipping cost? 100% Free Standard Shipping on all orders across the United States. No minimum purchase or discount code required.

Q. How long will it take to receive my order?

  • Handling Time: 1–2 Business Days (Monday–Friday)
  • Transit Time: 7–13 Business Days (Monday–Friday)
  • Total Estimated Delivery: 8–15 Business Days

Note: Shipping does not run on weekends or US public holidays.

Q. How can I track my order? Once your order ships, you will receive a confirmation email with a tracking number and tracking link. Please allow 24–48 hours for the carrier system to update.

🛑 3. Cancellations & Returns

Q. Can I cancel my order?

  • Before Fulfillment: Yes! Email us immediately at support@anupaws.com with your order number for a full 100% refund.
  • After Fulfillment: Once a tracking number is generated, the order cannot be canceled. Please wait for delivery and initiate a return within our 30-day window.

Q. What is your return policy? We offer a 30-day return window from the date of delivery. Items must be unused, unwashed, and in original packaging with all tags attached.

Q. Are there any restocking fees? No. Anupaws charges $0.00 restocking fees. No hidden fees, ever.

Q. Who pays for return shipping?

  • Damaged, Defective, or Wrong Items: Anupaws covers 100% of return shipping and provides a prepaid label.
  • Change of Mind / Wrong Size: Customer is responsible for return shipping costs.

💳 4. Payments & Security

Q. What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay. We do not accept cash on delivery (COD) or bank transfers.

Q. Is my payment information secure? Absolutely. Our store is powered by Shopify, which is certified Level 1 PCI-DSS compliant. All transactions are encrypted with SSL technology to keep your data 100% safe.

🏢 5. Still Need Help?

Our support team is happy to assist!

  • Email: support@anupaws.com
  • Phone: +1 (307) 622-4785
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MT)
  • Address: Anurava Commerce LLC, 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States