Refund policy

At Anupaws, customer satisfaction is our top priority. We want you to feel confident in every purchase you make for your furry friend. If you are not completely satisfied, we are here to help.

💡 Quick Summary:

  • Cancellations: 100% Free before the order is fulfilled
  • Return Window: 30 Days from delivery
  • Restocking Fee: $0.00 (Absolutely Free)
  • Damaged/Wrong Items: 100% Free return shipping

🛑 1. Order Cancellation Policy

We process orders quickly to ensure fast delivery.

  • Before Fulfillment: Email us immediately at support@anupaws.com with your order number. We will cancel it and issue a 100% refund instantly.
  • After Fulfillment: Once a tracking number is generated, the order cannot be canceled. Please wait for delivery and initiate a return within our 30-day window.

📅 2. 30-Day Return Window

You have 30 days after receiving your item to request a return. We cannot accept returns after this period.

To be eligible, your item must be:

  • In the same condition as received
  • Unworn, unwashed, and unused
  • With all original tags attached
  • In its original packaging

✉️ 3. How to Initiate a Return

  1. Email support@anupaws.com with your order number and photos of the item
  2. If approved, we will send return instructions
  3. Items sent without prior approval will not be accepted

💰 4. Return Shipping Fees

  • Defective, Damaged, or Wrong Items: Anupaws covers 100% of return shipping costs and provides a prepaid label
  • Change of Mind / Wrong Size: Customer is responsible for return shipping costs

❌ 5. Restocking Fees

Anupaws charges $0.00 restocking fees. No hidden fees, ever.

🔍 6. Damaged or Defective Items

Inspect your order immediately upon arrival. If you notice any issues, contact us within 48 hours of delivery at support@anupaws.com with photos. We will resolve it immediately.

🔄 7. Exchanges

To exchange an item, return the original item first. Once the return is accepted, place a new order for the desired item.

💳 8. Refund Process

Once we receive and inspect your return:

  • You will be notified of approval or rejection via email
  • If approved: Refund processed to your original payment method within 5–10 business days
  • Your bank may take additional time to post the refund

🏢 9. Contact Us

  • Email: support@anupaws.com
  • Phone: +1 (307) 622-4785
  • Address: Anurava Commerce LLC, 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States
  • Website: anupaws.com